Question 1

💳 What payment methods do you accept?

Accepted Answer

We want to make your shopping experience as easy as possible, so we accept all major credit cards, Klarna and PayPal.

Question 2

🌍 Where do you ship to?

Accepted Answer

We ship domestically to England, Scotland and Wales.

Regrettably, we don't currently ship to Northern Ireland or worldwide. We are working on this and hope to offer global shipping very soon, so please check back in future!

Question 3

😦 How do I change my order once I've placed it?

Accepted Answer

We all need to make last minute changes sometimes! Please reach out to us at gloopcandles@gmail.com as soon as you can. We try our best to be flexible, but we can't make changes once your order is processed, so let us know asap and we'll do our best to help.

Question 4

📦 When will you ship my order?

Accepted Answer

We're so excited for you to receive your order! Once your payment is verified, please give us up to 3-5 business days to process and ship your order. During peak times (like sales and Christmas), it may take a little longer for us to dispatch your Gloop goodies.

If you have any questions about your order, please email us at gloopcandles@gmail.com and we'll be happy to help you.

Question 5

💭 When will my order arrive?

Accepted Answer

On average, it takes 3-5 business days for orders to arrive with you once we've shipped them. We promise it's worth the wait!

Question 6

🤔 How do I return something?

Accepted Answer

We're sorry to hear something wasn't quite right with your order. To start the return process, please reach out to us at gloopcandles@gmail.com with your name, order number and the reason for your return. If approved, we will provide instructions for return.

We accept returns of unused items in their original packaging within 30 days of receipt. Please ensure the item is unused and in its original packaging to be eligible for a return. We reserve the right to deny returns if the product is not returned in its original, unused condition.

In the unlikely event that your package arrives damaged, please contact us within 14 days of purchase, providing photos and description of the defect to help us resolve this with you. 
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If an incorrect delivery address is entered at checkout or if a parcel goes unclaimed, the customer will need to cover postage charges for the package to be resent once it is returned to us.

Please keep in mind that shipping charges are non-refundable, and your item will need to be in its original condition (unused and in the original packaging).

Question 7

🛒 Can I place a wholesale order?

Accepted Answer

Absolutely - we love working with other businesses! Please drop us an email at gloopcandles@gmail.com to discuss wholesale pricing and available options.

Question 8

🥰 Can I place a custom order?

Accepted Answer

We do have some custom options available! For example, we can work with you on wedding and party favours, products for events, merchandise etc.

As these are so personal, please drop us an email at gloopcandles@gmail.com with details of your request and we'd love to work with you from there.

Please be aware that we do have minimum quantities when working on bespoke orders, due to the additional time and resources required to fulfil them. We ask that you specify the quantity when you contact us and we'll do our best to accommodate!

Question 9

😕 Why is my order cancelled?

Accepted Answer

All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order based on incorrect pricing or availability information.

We apologise for any inconvenience this causes. Please email gloopcandles@gmail.com if you have any questions regarding your order.

Frequently asked questions